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At PRP Rescue customer care is the number one priority and customer care in a stressful breakdown situation is just what we provide.
After the first contact from our breakdown service providers, we take control. All future contacts with those stranded are initiated by our
controllers. Our customers are given the reassurance that we have handled situations similar to theirs countless thousands of times. Calls can be made on their behalf to anyone who needs to be
contacted with regular thirty minute information calls to allay any fears. Our job is to ensure that a what starts out as an inconvenience does not escalate into a full-blown crisis.
PRP Rescue realize that breakdown call-handling is not just about crisis management, logistics and contacts. It is also
about public relations. We do our best to look after every horse, pet, race-car and traction engine as if they were our own. That alone is the sole reason for our success.
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