Our
specialist
call
handling
service
was
created
in
1985
by
MD
Jon
Phillips
through
public
demand
and
our
equestrian
background
is
still
core
to
our
business.
Our
expertise
in
call
management
and
the
handling
of
emergency situations has led to a varied and diverse company profile.
Our customers are just as varied as our services. From individual memberships to partnerships with large
companies such as the RAC, NFU Mutual and South Essex Insurance, the service levels and requirements are customised to fit. From the
logistics of rescuing a stranded equestrian team in a strange European city to the changing of a tyre on a horse trailer in the UK. Each is as
important to us as it is to our customers. PRP Rescue realise that breakdown call-handling is not just about crisis management, logistics
and contacts. It is also about public relations. We do our best to look after every horse and accompanying family as if they were our own.
That alone is the sole reason for our success.
Award Winning Service
Our
awards
include
the
BHS
Sefton
Award
For
Outstanding
Contributions
to
Equestrian
Safety,
the
Showing
Council
Outstanding
Achievement
Award
and
the
Prince
Michael
International
Road
Safety
Award.
If
you
want
the
best
services
in
your
sphere
then
PRP Rescue is the only choice.
The Prince Michael International
Road Safety Award.
The BHS Sefton Award For Outstanding
Contribution to Equestrian Safety.
Every Agent we use conforms to the best possible professional
standards in every situation
PRP BELIEVE IN FAIR TRADE FOR ALL OUR AGENTS
Here
at
PRP
Rescue
we
believe
in
Fair
and
Free
Trade
for
all
our
suppliers.
Unlike
some
other
Rescue
Companies,
we
do
not
impose
punitive
price
structures
or
tariffs
on
those
professionals
who
work
with
us.
We
simply
rely
on
our
suppliers
to
carry
out
the
best
professional
service
at
what
they
consider
to
be
a
fair
price.
Every
single
agent
is
paid
with
immediate
effect
directly
into
their
Bank
Account
on
our
receipt
of
their
invoice.
This
often
means
that
suppliers
receive
payment
on
the
same
day
that
works
are
carried
out.
The
PRP
Fair
Trade
Policy
ensures
that
our
customers
receive
the
fastest,
most
efficient
service
available
-
anytime,
day
or
night,
in
all
weather
conditions
for
365 days of the year.
Breakdown
A lonely country road or
a major motorway, we
can help
Immediate Help
24/7 help is at hand. We
establish your exact
location and keep you
constantly informed.
Professional Help &
Transport Options
We can source everything
from Horse Transport to
Low Loaders. All with
professional qualified
operators
Emergency Call
One phone call to our
breakdown team and you
will get……
Agent Arrives
The service agent will
quickly assess the
situation and call for
recovery transport if
required.
Back on the Road
You will soon be back on
the road and able to get
on with your journey.
We Only Employ Professional Agents
What Our
Happy Customer Have To Say About Us
Copyright & Design PRP Rescue Services Ltd 2020
The Showing Council
Outstanding Achievement
Unlike
many
other
equestrian
breakdown
companies,
PRP
Rescue
Service
only
uses
fully
certified,
professional
agents.
Led
by
MD
Jon
Phillips,
a
long-standing
member
of
the
British
Horse
Society
Safety
Committee
and
regular
contributer
to
the
Equestrian
Press,
PRP
has
been
at
the
forefront
of
equestrian
transport
safety
since
its’
inception.
All
our
agents
are
asked
to
comply
with
the
current
DVSA
and
DEFRA
regulations.
Drivers
hours
are
strictly
adhered
monitored.
Before
carrying
out
any
work
for
us,
all
Horse
Transport
companies
must
confirm
that
they
comply
with all current legislation governing the transport of horses for Hire and Reward. This includes the following:
1.
•
Animal Transporter Authorisation Type 1 or 2, issued by the Animal and Plant Health Agency
2.
•
Certificates of Competence for Drivers and Attendants
3.
•
Standard National or International Operator License (for vehicles over 3.5t)
4.
•
Hire and Reward Insurance
If you want to be placed our list of agents
Would like to say a huge thank you to whom ever took my call 12.30pm on Friday. Alternative transport was
arranged super fast for my very ill pony and my lorry towed back home. Very thank ful for this service and the
person who answered my stressed phone call and did everything right. (we had 2 transporters racing to get to
us and your man arrived first). Forever grateful. xxx if anyone could let me know who took that first phone
call I would like to send them something for doing a great job.
CAROLYN GOLDSTRAW
Thank you so much for organising the guy who came out to change
our tyre after a blow out on a dual carriageway last night. It is so
good to know you can get help when you are stuck on the side of a
road with horses on board. You have always provided a helpful,
friendly and efficient service when we have needed it. Thank you.
JULIA DESMOND
We would recommend PRP 100%. We have needed them twice recently and both incidents have been dealt with
swiftly. The concern that our horses were safe and not distressed was very reassuring.
MAXINE & MARK INGHAM
Used PRP Rescue for the first time this week. Could not fault them. Needed initial rescue and then recovery to
be towed to our garage. Extremely professional and friendly service. Would recommend 100%
KATIE FIRTH
Specialist Rescue Services
01488 657651
Would like to say a huge thank you to whom ever took my call 12.30pm on Friday. Alternative transport was
arranged super fast for my very ill pony and my lorry towed back home. Very thank ful for this service and the
person who answered my stressed phone call and did everything right. (we had 2 transporters racing to get to
us and your man arrived first). Forever grateful. xxx if anyone could let me know who took that first phone
call I would like to send them something for doing a great job.
CAROLYN GOLDSTRAW
We would recommend PRP 100%. We have needed them twice recently and both incidents have been dealt with
swiftly. The concern that our horses were safe and not distressed was very reassuring.
MAXINE & MARK INGHAM
We would recommend PRP 100%. We have needed them twice recently and both incidents have been dealt with
swiftly. The concern that our horses were safe and not distressed was very reassuring.
MAXINE & MARK INGHAM
Used PRP Rescue for the first time this week. Could not fault them. Needed initial rescue and then recovery to
be towed to our garage. Extremely professional and friendly service. Would recommend 100%
KATIE FIRTH
Thank you so much for organising the guy who came out to change
our tyre after a blow out on a dual carriageway last night. It is so
good to know you can get help when you are stuck on the side of a
road with horses on board. You have always provided a helpful,
friendly and efficient service when we have needed it. Thank you.
JULIA DESMOND
Phone now for further information
01488 657651
We will always be there for you…..
“Safe Hands in a Crisis”